Cascade Australia Transitions
Cascade Australia was first certified to ISO 9001:2008 in 2013. The decision to undertake the certification process was brought about by the organisations’ desire to formally commit to continuous improvement and provide quality to our customers within our product and service.
This year, Cascade Australia transitioned to ISO 9001:2015, the latest standard in Quality Management Systems. The transition audit was smooth sailing due to the commitment each staff member makes to integrate quality and customer satisfaction into each and every process.
With Cascade’s guiding principles rooted in quality and customer satisfaction, it is easy to see that the commitment is not just lip service.
Customer focus – Everything we do must be done with our customers in mind by providing them with superior products, services and overall value when measured against our competition.
Quality is first – To achieve and maintain total customer satisfaction, the quality of our products and services must be our number one priority.
Integrity – Our worldwide business activities must always be conducted with absolute integrity and pursued in a highly professional manner that is both ethically and socially responsible.
Continuous improvement – We must strive for excellence in everything we do and in every aspect of our business. Continuous improvement is essential to our success; in our products, our services, our interpersonal relationships, our competitiveness and our profitability.
Employee involvement – Cascade employees are members of a world class team and involving them in the business and their active participation in the decision-making process must be a way of life. We must always treat each other with trust, confidence and mutual respect.
External partnerships – The company must maintain positive, mutually beneficial relationships with our distributors, dealer, OEM and end-user customers; our vendors, suppliers and other business associates; and the various local communities in which we conduct our business activities.
Our journey to Total Quality Management is one that presents us opportunity to learn, improve and grow; a journey that we are committed to.